A Letter to My Ex Superior

Assalamualaikum...

I was forever waiting for this day ... and can vividly remember the praying days and nights .. for Allah's will to make it happen.

I love my work...sincerely. It gives me lots of opportunity to learn, and to grow myself, and frankly - though I was suffered for the past 5 years, am still learning, and learning on the hard way, I have no other choice than to kept swimming.

I bet, my superior can proudly annouce a record of almost 1 year giving me a coldshoulder's treatment, not talking. 

And Allah knows, when she was the last person knows about my leaving, and dumbstruck with the realization, that I am going to a better place, with a better team, where most of people are eyeing....ALHAMDULILLAH.  

So to you my soon to be ex-superior (coz I know you are reading this):

I GOT IT. Not you. And I was handpicked by the top management. Not you. ALHAMDULILLAH.

You have been telling the world how competent I am, how useless it was to own an IT degree in this Accounting world. OH MY!!! You are really wasted. My Degree is MIS. My Master is MBA in Finance and Islamic Banking. And I only have 6 papers to go for my ACCA which can be easily completed without a superior who kept arranging deadlines on my exam's date. And you know what my soon-to-be-SGM said (yes..he is a Senior General Manager, guess how far level up he is compared to you?) - we have more than 10000 skill people here in this company, who are 1 skill oriented (this is YOU I think ). We need people with bridging skills, out of those, we only managed to source 6 with the right skills in place. Out of 6, only 2 with the exemplary result, and you score that nod. ALHAMDULILLAH. 

Still, I owe you a big and sincere Thank You. 

A sincerely Thank you for making my life miserable from the 1st day you joined this Company - where I have had putting myself forever in Allah's debt. Praying, crying and begging only to Him.

Thank you for putting up the preassure - I've had to push myself beyond my imaginable skills and abilities, to only discover my new quality which I perhaps wont be acknowledged should my life was easier then.

Thank you for creating the silo environment - it thought me techniques of communication .. and be more patience and preseverance.

Thank you for all those years you have been neglected me for recommendations that was rightfully belongs to me. Do you remember the days when you punished me in PPA , yet you had accidently sent the email containing your own write up, of which you had claimed ALL MY WORKS? The punishments were severe, twice in two years, and in those two years, Allah gave me the evidence of your wrongdoing right into my own inbox.

I cant beat the sexiness you have, or flaunt my body through my see-through-shirt, I cant adopt the fake friendliness, free foods, lunches, dinners where you give to others, or showering gifts to people. I really can't. 

One thing for sure, I will give respect to people when they are due, I will treat people the way they are deserved to be treated as human, I praise on friendship and look forward for working AS A TEAM. When I promise result, I will definitely gives you one.

And for that, when you've failed to appreciate thing in front of you, rather than working together and leveraging on each experts, you shun the whole world out of me, you are a LOSER in real term definition. I wont bulge, I cant confirm the days would be brighter, I cant even confirm whether it will be a paradise or hell, but sure I am, whatever coming in future, I am on my knee to learn and deliver.

I'm not saying goodbye. My pray : May Allah opens your heart to see the real beauty in life.

Packing with a broad smile plastered on my face.. helleluva

TGV oh TGV........WHY!!!

Assalamualaikum..

Minggu lepas kitorang fefeling penuhi permintaan anak2 nak tengok wayang. Kan tengah hit cerita Batman Lego. Jadi kami angkutlah anak2 sesudah Zuhur ke TGV berdekatan.

Sebab saya baru turun flight, kelaparan. Jadi kitorang pecah dua. Hasif beli tiket. Saya bawa anak2 makan tengahari dalam masa tinggal 1 jam sebelum tayangan. Makan punyela laju, berlari2 anak ke tempat wayang, beli mineral, ambil popcorn percuma, sampai depan kaunter masuk.

Encik...berapa orang ni?

4 orang, sebab yang kecil ni 3 tahun. Tadi kaunter cakap beli untuk 4 tahun ke atas sahaja.

Eh...sejak bila macam tu. Tak pernah. Sila pergi kaunter beli baru (sambil muka pandang gaya2 orang nak seludup anak masuk).

...........dum.....damm...guruh berdentum.....

Dik..call your manager please. 

Nak buat apa?

........petir dah keluar sket2....

Tak apalah. Kita pun jalan ke kaunter, panggil manager keluar, dan episod bermula. Panjang sangat cerita. Tapi terkeluar balik lah Irina-the-kiasu-you-will-wish-you-were-never-been-born-if-you-were-the-subject-matter.

Jadi kawan-kawan, kalau kita bekerja di bahagian servis, terutama di front counter, ada beberapa perkara yang perlu kita tengok (dan hadam):

1. Customer is always right, but entertain only a right customer -

Kalau kita ada pilihan untuk memilih pelanggan tidak apa, tetapi kalau kita pekerja biasa, lupakanlah. Sila belajar tahan hati.

2. Apabila berdepan krisis, terus merendah diri -

Dalam kes ini, dari mula tiada perkataan yang menunjukkan kesediaan untuk berbicang atau nak mengetahui lebih lanjut kedudukan sebenar. Penggunaan bahasa itu tiada. Kalau dimulakan dengan 'Ya Encik, ada masalah apa, boleh saya tolong' kan lebih manis berbanding 'Ha, kenapa ni. Sejak bila lah pekerja saya cakap macam tu? (sambil marah2 pekerja depan pelanggan sebab buat salah)'. 

Kalau kita berlembut dalam keadaan pelanggan tengah panas hati, insyaAllah pelanggan akan cool down sedikit.

3. Offer kemudahan untuk menyelesaikan

Tawarkan cara untuk selesai masalah. Bantu telefon khidmat pelanggan, atau pulangkan barang atau duit jika dibenarkan.

Penat kan. Sebenarnya jangan pandang rendah dengan orang yang berkerja di front counter ini. Cabaran pelbagai sebab terpaksa menghadap sikap manusia yang juga pelbagai.

Tapi percayalah. Layan pelanggan sebagaimana kita mahu dilayan. InsyaAllah akan mudah.

Birthday Pak Su

Assalamualaikum...

Tak pernah lagi rasanya kitorang sambut harijadi adik beradik Mama in private. Selalunya, sambutan tu kita akan buat ikut bulan, kumpul ramai2. Tapi itu pun dah lama dah tak buat, sebab masing-masing sibuk.

Sejak Mama meninggal ni, nampak Hasif punye usaha nak rapatkan lagi dan lebih ambil tahu perihal adik beradik Mama..sebijik macam apa yang Mama selalu pesan sebelum ini. 

Kelmarin tengahari kitorang bawak Mak Lang & Pak Lang lunch kat luar. Malam tadi plak, harijadi Pak Su, sanggup balik kerja, redah Ampang yang maha sibuk untuk jumpa dengan Pak Su.

So here it goes, Happy Birthday Pak Su!!!!. We pray for you, we wish you could have the best this world and hereafter could give.

Cake ready made, alhamdulillah duduk bandar semua ada. Kalau kat ijok ni memang susah nak dapat.

Mak Su..gembira sokmo.

Hai la Abang Harith...orang lain baru 1 slice, dia dah 3 ke 4

Happy Birthday Pak Su!!!!!!!!!!!!!!!!!!!!!!!!!  Surprise tak kitorang datang senyap2